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Vitor Leepkaln

Joined Feb 09, 2022

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Last activity May 15, 2024

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Latest activity by Vitor Leepkaln

Vitor Leepkaln created a post,

Post Feedback - Chat and Messaging (Chat)

We have a use-case that requires dynamically changing trigger conditions to match our business logic. This means that the values used in the trigger condition change week to week, and it's currently unsustainable to update these values manually.

 

I've come to realize that we are unable to update said conditions using the trigger endpoints.

 

As a developer, it would be useful to be able to make changes to Chat trigger conditions using the API, so that the values can be changed dynamically, especially when dealing with hundreds of conditions.

Posted May 14, 2024 · Vitor Leepkaln

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Vitor Leepkaln commented,

CommentTeam members and groups

Hi @...,

I have the same question as Maria, and would love to get your input.

We're also looking to automate the user creation process and currently chat comes disabled for all new Support users and we'd like to change that. Is my understanding that needs to be setup from the Chat custom roles side rather than the Support side? Similarly to Maria's, our users are coming with Explore and Guide enabled by default, but Chat doesn't.

 

Thank you!

 

View comment · Posted Feb 09, 2022 · Vitor Leepkaln

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