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Jiri Zizka's Avatar

Jiri Zizka

Joined Dec 06, 2021

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Last activity Dec 09, 2021

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Latest activity by Jiri Zizka

Jiri Zizka commented,

Community comment Feedback - Ticketing system (Support)

Hey there,

 

thank you for your feedback. Yes, we will definitely use that too! Just hoping to see the support for language localization in the new Web Widget soon too :-)

View comment · Posted Dec 09, 2021 · Jiri Zizka

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Jiri Zizka created a post,

Post Feedback - Ticketing system (Support)

Hi there,

 

we recently needed to have the new web widget on our website, that support three different languages, so we wanted to have the web widget be fully localized based on the visitor, but the new web widget does not currently support Dynamic Content for fields like Title, Description and First message, which makes it impossible to have one Brand with one web widget to serve all three languages, since it always can have those only in one language at a time.

Here you can see the preview of what it looks like for a person with Czech language. It shows Title "Contact us" and Desc "We usually..." which cannot be localized atm. And below that, you can see a try to use the Dynamic content for this, which also is not currently supported. 

All meanwhile the auto-translation of the web widget itself also works only halfway, since correctly shows "Odeslat" which is "send" in Czech, but the "Name" should be also translated to "Jméno".

 

Posted Dec 06, 2021 · Jiri Zizka

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