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Evan Lewis

Joined Feb 23, 2022

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Last activity Mar 10, 2022

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Latest activity by Evan Lewis

Evan Lewis commented,

CommentTicket management

Dane

Thank you for the prompt reply. I understand the messaging you posted above. The problem is that the logic in the Admin Center UI is wrong. I am locked out of a feature that the plan I am paying for supports.

This is what I see in Admin Center (Account > Appearance > Branding):

I am unable to manage multiple brands, even though I have ZSuite Professional.

View comment · Posted Mar 10, 2022 · Evan Lewis

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Evan Lewis commented,

CommentTicket management

My company is subscribed to Suite Professional. I have been able to successfully add a second brand in Account > Brand management.

However, in Appearance > Branding, under Zendesk Support multibrand, it says, "Upgrading to the Support Enterprise plan enables you to manage five brands by linking your separately branded accounts to a central Zendesk account."

My understanding is that multibrand support should be available with my Suite Professional subscription.

View comment · Posted Feb 23, 2022 · Evan Lewis

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