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Laveeza Yasin's Avatar

Laveeza Yasin

Joined May 26, 2023

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Last activity Jul 30, 2024

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Latest activity by Laveeza Yasin

Laveeza Yasin commented,

Community comment Feedback - Help Center (Guide)

I'd also like to UPVOTE as we've 4000+ articles in Knowledgebase and want the Agents to edit/publish new ones but permissions are restricted by 30 articles at a time which will take us an eternity to give permissions on 4000 articles. 


Zendesk, please consider adding this bulk action as soon as possible!
Thank you. 

View comment · Posted May 22, 2024 · Laveeza Yasin

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Laveeza Yasin commented,

Community comment Q&A - Help center and community

Thank you Ifra Saqlain for your response :)

View comment · Posted Oct 30, 2023 · Laveeza Yasin

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Laveeza Yasin commented,

Community comment Q&A - Help center and community

Hello!

I have almost the same inquiry as Ema's. 

When I upload the Hero image of the Help center in 1600x300 px size, it appears perfect on desktop view but becomes enlarged on mobile view and cuts out on Apple PC view. We also believe our customers use mobile devices rather than the desktop to open our website and order products. After research, I've come to know that to make the image adjustable and adaptable according to the screen size, we need to add a block of CSS in the main code. 

Can anyone please suggest to me what (block of code) to be added exactly to make the hero image of the help center/community banner/community page hero image adaptable according to the screen size whether mobile or desktop?
Ifra Saqlain

View comment · Posted Oct 26, 2023 · Laveeza Yasin

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Laveeza Yasin commented,

CommentHow to customize the theme of the help center

Hello, everyone!

Has anyone tried using the "Help Center Manager" app. by "Swifteq" for arranging and moving articles on the Guide - Help Center page?

View comment · Posted Jun 13, 2023 · Laveeza Yasin

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Laveeza Yasin commented,

CommentUsing the knowledge base in Help Center

Alright. Thank you!

View comment · Posted May 30, 2023 · Laveeza Yasin

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Laveeza Yasin commented,

CommentUsing the knowledge base in Help Center

And the limit of articles in one sub-section?

 

View comment · Posted May 29, 2023 · Laveeza Yasin

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Laveeza Yasin commented,

CommentUsing the knowledge base in Help Center

Arianne Batiles 

Isn't the limit to upload sections under one category 6 in Enterprise Plan? And 200 sub-sections in each section?

View comment · Posted May 29, 2023 · Laveeza Yasin

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Laveeza Yasin commented,

CommentUsing the knowledge base in Help Center

Hello! 

I wanted to ask how many articles can I move in the sections in total in the professional suite package. Is the number limited or not? Also, can I move sub-articles too along with the main articles? 

TIA.

View comment · Edited May 26, 2023 · Laveeza Yasin

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