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Rochelle Noel's Avatar

Rochelle Noel

Joined Sep 03, 2024

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Last activity Sep 13, 2024

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ACTIVITY OVERVIEW

Latest activity by Rochelle Noel

Rochelle Noel commented,

CommentTicket automation and collaboration

Thank you, Derek Nuzum!

View comment · Posted Sep 13, 2024 · Rochelle Noel

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Rochelle Noel commented,

CommentTicket automation and collaboration

Same issue as reported above.  Can't see all the macros, so they aren't alphabetizing properly.

View comment · Posted Sep 03, 2024 · Rochelle Noel

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Rochelle Noel created a post,

Post Feedback - Admin Center

I was excited to see the addition of font colors and backgrounds when updates were made to the Macros section.  However, I think the wrong palette of colors was assigned to “font background color.”

 

When you're creating a new ticket in Zendesk, these are the color palettes available for background color and text color:

 

 

I use lighter pastel colors when highlighting text.

 

In the Macros section, the color palettes are different.  The text color palette looks correct, but the background color palette is missing the pastel colors for highlighting:

 

 

It would be fantastic if the same background color palette used for creating tickets was also available for creating macros.  As it stands, I have to manually highlight text when I'm creating new tickets, because there aren't any lighter colors available in the background color palette in Macros.

Posted Sep 03, 2024 · Rochelle Noel

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Rochelle Noel commented,

Community comment Feedback - Admin Center

Running into this issue as well.

View comment · Posted Sep 03, 2024 · Rochelle Noel

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