Eli

1. Community
2. Zendesk APIs
3. Cascading of customer organization assignment to old tickets

Did verify that with in zendesk the UI reflects the closed ticket in that the organization remains empty.  Everything all cleared up

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• Eli
• Created December 08, 2021 17:57
• 0 votes

1. Community
2. Zendesk APIs
3. Cascading of customer organization assignment to old tickets

I do have one more question Greg Katechis, for a ticket that is closed before the requester is assigned to an organization (therefore it will not have an organization id) will that be reflected sho...

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• Eli
• Created December 08, 2021 17:20
• 0 votes

1. Community
2. Zendesk APIs
3. Cascading of customer organization assignment to old tickets

The tickets being closed was the issue, thank you for your help!

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• Eli
• Created December 08, 2021 17:12
• 0 votes

1. Agent guide
2. Customer management and profiles
3. Updating ticket requesters and organizations

I'm wondering about the behavior of ticket updates when a requesters organization gets changed.  We are seeing that tickets created with a requester that dons't belong to an organization don't appe...

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• Eli
• Created November 30, 2021 22:08
• 0 votes