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Ryan Christian

Joined Feb 21, 2023

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Last activity Apr 07, 2023

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Ryan Christian commented,

CommentManaging Talk

Apologies for the long delay,

So we can continue to record calls after the customer has been transferred to an external party, but the recording will not continue when transferred internally? This seems incredibly backwards, so I can't believe I'm understanding that correctly.

To be clear, if a customer calls and gets agent A, and agent A transfers to agent B, we want the full conversation of A & B saved.

View comment · Posted Apr 07, 2023 · Ryan Christian

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Ryan Christian commented,

CommentManaging Talk

Hello, the following line (under "What is not recorded") is a bit unclear to me:

> Any consultation, usually before transferring a call to another party (warm transfers)

Does this mean that if a call is transferred, we lose that portion of a recording? We'd very much like to keep the entire recording, as it can contain important context.

View comment · Posted Feb 21, 2023 · Ryan Christian

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