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Andrew Chang

Joined Dec 01, 2022

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Last activity Dec 01, 2022

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Latest activity by Andrew Chang

Andrew Chang commented,

CommentSMS and Text message help

Hi Joyce and team, I'm having a similar issue to Angie above. However, when I send an outbound text in response to a ticket generated by a phone call, no new ticket is being created. That is preventing me from receiving customer texts in response. Can you help me understand why no new tickets are being generated by my SMS trigger?

View comment · Posted Dec 01, 2022 · Andrew Chang

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