Lucas van Dijk

Hello Brett,

we have tried removing and adding the support-adres.
We haven't found the option to completely remove the support adres.. BUT zendesk did allow us to create the exact same one as that is currently used. We saved it and hoped for the previous one to be overwritten.

it didn't make any changes to the current ticket-behavior.

We're baffled and in need of assistance.

Kind regards,
Lucas van Dijk

Hello Brett Bowser,

We only have 4 people able to adjust any of those settings. Neither of them adjusted anything for at least the last 6 months. I can confirm that our email provider side hasn't been removed or changed recently.

We were wondering if it had something to do with DKIM records but also these haven't been changed nor adjusted in Zendesk settings for as far as we know.

Kind regards,
Lucas van Dijk

Hello Brett,

It says: "Received from support adress" and it's also shown that both the sender and receiver are the same e-mail adress. But we haven't adjusted any settings recently, we're baffled.

Where can we adjust this to previous settings?

It also seems that all our customer e-mail adresses are not verified, as well as our own.
This we also haven't seen before. Do all e-mail adresses need to be verified?

Kind regards,
Lucas van Dijk

Hello,

My team and i have a similar problem: All tickets received and send within our teams and collegues are automaticaly suspended. It started since today and we've not experienced this before.

We use Zendesk for about a year now and have yet not experienced this before.
Did we miss an update, or did a certain setting change over time?

Kind regards,
Lucas van Dijk