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Flink SE

Joined Feb 04, 2022

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Last activity Mar 25, 2022

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ACTIVITY OVERVIEW

Latest activity by Flink SE

Flink SE commented,

Community comment Feedback - Ticketing system (Support)

This is the way I think could work for everyone. It includes a few triggers and tags.

Follow-up tickets inherit tags. We can use this to assign them to the group the original ticket was assigned to. For this, I add a unique tag per group on every ticket created. 

Assignment trigger:

  1. Ticket is created, assign to group1
  2. Add tag tag_group1

Remove tag trigger:

If the ticket is updated and assigned to a different group (e.g., group2), remove tag_group1, add a new tag of the newly assigned group (e.g., tag_group2). This helps avoid assigning a follow-up ticket to the wrong group.

Follow-up group assignment trigger:

Conditions:
Actions: 
Assign to the group. 

DONE. 

View comment · Edited Mar 25, 2022 · Flink SE

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Flink SE commented,

Community comment Feedback - Ticketing system (Support)

Is there an update on this? 

View comment · Posted Mar 09, 2022 · Flink SE

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