
Myron
-
Total activity68
-
Last activity
-
Member since
-
Following0 users
-
Followed by4 users
-
Votes5
-
Subscriptions52
Activity overview
Latest activity by Myron-
Myron commented,
How do I apply a schedule to Zendesk Messaging? Is there a slider like for ZD Talk where you can designate days and hours?
-
Myron commented,
Thank you for the enhanced views. How do I add Messaging or vice versa, Chat with Messaging, Talk, and Support?
-
Myron commented,
You have my upvote on Availability, an essential metric in a contact center.
-
Myron commented,
Did I miss it? I need a reference to agent availability, and actual time in queue, e.g., available for calls in addition to time handling a call. It includes a log of time in, online, and offline. ...
-
Myron created a post,
-
Myron commented,
Ditto on wanting to see an Average Wait Time for business hours, or to the Talk Schedule, re: Objects & Rules, Schedules. Does anyone know a way?
-
Myron commented,
Yes, I use agent availability in conjunction with various call counts, number handled, transferred, declined, outbound; average talk time, after call work, handle time. They are factored into perfo...
-
Myron commented,
When responding to a Support ticket, how do I respond to a Talk call without losing the email that is in progress?
-
Myron commented,
With ticket redaction, how do you redact the recorded call?
-
Myron commented,
What about redacting credit card numbers from the recordings? Is there a way to automate redaction in a conversation?