Myron
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Total activity58
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Last activity
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Member since
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Following0 users
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Followed by2 users
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Votes4
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Comments
Votes on activity by Myron-
You have my upvote on Availability, an essential metric in a contact center.
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When responding to a Support ticket, how do I respond to a Talk call without losing the email that is in progress?
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Yes, I use agent availability in conjunction with various call counts, number handled, transferred, declined, outbound; average talk time, after call work, handle time. They are factored into perfo...
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What about redacting credit card numbers from the recordings? Is there a way to automate redaction in a conversation?
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Did I miss it? I need a reference to agent availability, and actual time in queue, e.g., available for calls in addition to time handling a call. It includes a log of time in, online, and offline. ...
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Ditto on wanting to see an Average Wait Time for business hours, or to the Talk Schedule, re: Objects & Rules, Schedules. Does anyone know a way?
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With ticket redaction, how do you redact the recorded call?
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How can I disable the Suspended ticket folder altogether? I find it populated with voice messages that appear to have been dialed from VoIP or a computer.