Ailie McAleenan

1. Agent guide
2. Additional ticket channels
3. Creating and requesting articles in Knowledge

Sure thing. At the moment when we publish a Zendesk article, they don't have a timestamp on them, so the public doesn't know when it was last updated. I was wondering if there's a way to add a time...

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• Ailie McAleenan
• Created January 31, 2022 23:30
• 0 votes

1. Agent guide
2. Additional ticket channels
3. Creating and requesting articles in Knowledge

Is there a way to automatically show the publish/last updated date on the article without having to manually manage it?

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• Ailie McAleenan
• Created January 28, 2022 02:44
• -1 votes