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Aoife O'Neill's Avatar

Aoife O'Neill

Joined Jun 22, 2022

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Last activity Dec 05, 2024

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ACTIVITY OVERVIEW

Latest activity by Aoife O'Neill

Aoife O'Neill commented,

CommentMultiple language support

Hello, 

Does nesting DC placeholders in macros impact translation?

e.g. if I have a macro that includes a DC placeholder + some original text, and that macro requires translation, does the fact that there's already DC in there impact the translation? 

Thank you, 

Aoife

View comment · Posted Feb 14, 2024 · Aoife O'Neill

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Aoife O'Neill commented,

CommentHow to manage the help center

Hello, is it possible to restrict on a more granular level, i.e. by team? 

View comment · Posted Nov 07, 2023 · Aoife O'Neill

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Aoife O'Neill commented,

CommentWorking with articles in the knowledge base

Adding a content block seems to hamper my ability to then edit source code. Is this expected behaviour? I can no longer access source code for the whole article. I have to click above the content block to access that piece of code, then below the block to access that piece of code. Is it possible to retain a view of the entire article, including the content block, in the source code editor? 

View comment · Edited Apr 19, 2023 · Aoife O'Neill

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Aoife O'Neill commented,

CommentTicket automation and collaboration

What does the optional description field do? Can agents see it when they preview macros in tickets?

View comment · Posted Apr 13, 2023 · Aoife O'Neill

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Aoife O'Neill commented,

CommentTicket basics

We use dynamic content in our macros to support customers who speak other languages, but when we send dynamic content that contains markdown through live chat or messenger, the markdown is not supported. Agents have to manually remove the markdown before using the macro. Can you suggest a way that we can keep our macros formatted without sending raw markdown to customers on live chat? 

View comment · Posted Jul 19, 2022 · Aoife O'Neill

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Aoife O'Neill commented,

Community comment Feedback - Ticketing system (Support)

+1

View comment · Posted Jul 19, 2022 · Aoife O'Neill

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Aoife O'Neill commented,

CommentWorking with articles in the knowledge base

Are content blocks available for use in Macros as an alternative to Dynamic Content?

View comment · Posted Jul 05, 2022 · Aoife O'Neill

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