Aoife O'Neill

1. Agent guide
2. ...
3. Ticket basics
4. Formatting text with Markdown

We use dynamic content in our macros to support customers who speak other languages, but when we send dynamic content that contains markdown through live chat or messenger, the markdown is not supp...

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• Aoife O'Neill
• Created July 19, 2022 10:04
• 1 vote

1. Community
2. Feedback - Ticketing System (Support)
3. Add formatting (rich text editor) to dynamic content

+1

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• Aoife O'Neill
• Created July 19, 2022 09:44
• 2 votes

1. Guide
2. ...
3. Working with articles in the knowledge base
4. Creating and inserting reusable information with content blocks

Are content blocks available for use in Macros as an alternative to Dynamic Content?

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• Aoife O'Neill
• Created July 05, 2022 13:32
• 1 vote