Aoife O'Neill

1. Guide
2. ...
3. Working with articles in the knowledge base
4. Creating and inserting reusable information with content blocks

Adding a content block seems to hamper my ability to then edit source code. Is this expected behaviour? I can no longer access source code for the whole article. I have to click above the content b...

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• Aoife O'Neill
• Edited April 19, 2023 09:32
• 0 votes

1. Agent guide
2. Ticket automation and collaboration
3. Creating macros for tickets

What does the optional description field do? Can agents see it when they preview macros in tickets?

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• Aoife O'Neill
• Created April 13, 2023 13:25
• 0 votes

1. Guide
2. ...
3. Working with articles in the knowledge base
4. Viewing article revisions and restoring a previous version

Is it possible to add a free text comment when publishing a change? 

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• Aoife O'Neill
• Created March 23, 2023 16:57
• 0 votes

1. Agent guide
2. Ticket basics
3. Formatting text with Markdown

We use dynamic content in our macros to support customers who speak other languages, but when we send dynamic content that contains markdown through live chat or messenger, the markdown is not supp...

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• Aoife O'Neill
• Created July 19, 2022 10:04
• 1 vote

1. Community
2. Feedback - Ticketing System (Support)
3. Add formatting (rich text editor) to dynamic content

+1

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• Aoife O'Neill
• Created July 19, 2022 09:44
• 2 votes

1. Guide
2. ...
3. Working with articles in the knowledge base
4. Creating and inserting reusable information with content blocks

Are content blocks available for use in Macros as an alternative to Dynamic Content?

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• Aoife O'Neill
• Created July 05, 2022 13:32
• 1 vote