Kevin Konings

1. Web Widget
2. Web Widget documentation
3. Authenticating end users in messaging for the Web Widget and mobile SDK

Danny Larsen we haven't, and since then also moved on to a different solution. For us being able to link users in live support use cases to our customer base is absolutely crucial. Neither this thr...

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• Kevin Konings
• Edited April 20, 2022 09:53
• 2 votes

1. Web Widget
2. Web Widget documentation
3. Authenticating end users in messaging for the Web Widget and mobile SDK

Hey Prakruti Hindia thanks for the feedback! What about the issue of creating duplicate users with the same email that me and others are facing? Is this a bug right now or will this also be part of...

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• Kevin Konings
• Created February 17, 2022 09:39
• 1 vote

1. Web Widget
2. Web Widget documentation
3. Authenticating end users in messaging for the Web Widget and mobile SDK

Hey Jen Cole, when we tried to implement this feature two weeks ago, users were created only with the name submitted through the JWT. Neither the email address nor the external ID we submitted were...

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• Kevin Konings
• Created February 09, 2022 23:14
• 3 votes

1. Web Widget
2. Web Widget documentation
3. Authenticating end users in messaging for the Web Widget and mobile SDK

Hey Clayful, sadly nothing yet, I've messaged Support a few days ago and they told me they'll come back to me. I 100% agree with you, this is not really authentication if it doesn't authenticate as...

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• Kevin Konings
• Created February 07, 2022 13:51
• 1 vote

1. Web Widget
2. Web Widget documentation
3. Authenticating end users in messaging for the Web Widget and mobile SDK

Hello! We have been waiting for this feature, as we intend to use it to link Zendesk Messaging users to users in our app, so we can e.g. show additional information to our team through a Zendesk ap...

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• Kevin Konings
• Edited January 28, 2022 13:28
• 11 votes