CHRISTOPHER BUNNELL

I am trying to download the entire history of our chat transcripts. This article says "From History page inside the Chat dashboard, you can review details about your chats and visitors, including chat transcripts. You can export chat information, individually or in bulk, and email details to yourself, or to other users."

My chat dashboard does not have the chat history as the Zendesk customer service folks are showing me in their example.

Would be helpful to indicate what happens when you add a user. For example, the user receives an email, etc.