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John Doe

Joined Aug 23, 2023

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Last activity Aug 23, 2023

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John Doe commented,

CommentZendesk messaging
Are multiple-bots supported in Zendesk (Answer bot along with third-party bot). The scenario:
  1. Both Zendesk AnswerBot and Third-Party bot are activated on the same Zendesk instance
  2. Zendesk AnswerBot can handover to Third-Party bot based on some user attribute (e.g. location)
  3. Third-Party bot handover to Zendesk AnswerBot based on some user attribute (e.g. loyalty level)

View comment · Posted Aug 23, 2023 · John Doe

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