Zach SK

1. Community
2. Zendesk Suite Q&A
3. How to remove breadcrumbs from the instant search results?

Thank you, Ifra Saqlain.   For the first item: I only want to do this to this particular article. Is there a way to add a filter for this in the css?

• View comment
• Zach SK
• Created August 30, 2023 16:46
• 0 votes

1. Community
2. Zendesk Suite Q&A
3. How to remove breadcrumbs from the instant search results?

Sure thing. I plan to use a Guide Article as a redirect destination for an internally hosted web page, as we want to also utilize this redirect to usher folks who are not familiar with our knowledg...

• View comment
• Zach SK
• Edited August 28, 2023 05:46
• 0 votes

1. Community
2. Zendesk Suite Q&A
3. How to remove breadcrumbs from the instant search results?

Ifra Saqlain is it possible to do this for select articles? I'm trying to host a landing page and bury it within my Knowledge Base. This would include, removing breadcrumbs, "other articles in this...

• View comment
• Zach SK
• Created August 28, 2023 04:40
• 0 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Multiple values as condition in order to reveal a field

For anyone who is looking for the functionality described in the original comment, two things you need to utilize are hidden fields and triggers. While there are a multitude of apps that can provid...

• View comment
• Zach SK
• Created June 21, 2023 17:54
• 0 votes

1. Community
2. Zendesk Suite Q&A
3. Reporting on Agent adding tag

Unfortunately, you cannot report on this for tags but you can for fields. Instead of having a trigger apply a tag, create and hide a checkbox field and have the trigger check the box. This way you ...

• View comment
• Zach SK
• Created March 21, 2023 15:02
• 2 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Multiple values as condition in order to reveal a field

Jake Warren, that would be a nice addition as well, in regards to trigger/automation conditions.   However, I believe the original post (and what I am in support of) is in regards to conditional ti...

• View comment
• Zach SK
• Created September 22, 2022 22:02
• 2 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Multiple values as condition in order to reveal a field

+1000x (as well) to this!Utilizing multiple conditions would greatly alleviate pain points with cross-team collaboration on some of my workflows.

• View comment
• Zach SK
• Created September 22, 2022 20:21
• 3 votes