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Alex Finster-Rowen

Joined Jul 04, 2022

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Last activity Jan 02, 2025

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ACTIVITY OVERVIEW

Latest activity by Alex Finster-Rowen

Alex Finster-Rowen commented,

Community commentZendesk EAP - New Article Editor in Guide

Hi Patrycja

 

Please can you close this ticket? There is no option for me to mark it as Solved.

 

Thanks

Alex

View comment · Posted Nov 28, 2024 · Alex Finster-Rowen

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Alex Finster-Rowen commented,

Community commentZendesk EAP - New Article Editor in Guide

Hi Patrycja

 

Thanks for the update. I use keyboard commands (markdown) because it is the most productive way of formatting at the moment. However, what's the point of having the toolbar in that case?

 

I hope this can be improved.

 

Thanks

Alex

View comment · Posted Nov 26, 2024 · Alex Finster-Rowen

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Alex Finster-Rowen commented,

Community commentZendesk EAP - New Article Editor in Guide

Thanks Patrycja, I've spotted this.

Regards

Alex

View comment · Posted Nov 26, 2024 · Alex Finster-Rowen

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Alex Finster-Rowen commented,

Community commentZendesk EAP - New Article Editor in Guide

Hi Patrycja,

 

Thanks for logging it. I have enabled account assumption for 7 days.

 

You can see this behaviour in one of our Drafts (I'd prefer not to publish this as it is a test article), but it shows you the issue. 

 

https://catapult.zendesk.com/knowledge/editor/01JDMPYHMQG9PFE906BAGPKMD4/en-us?brand_id=7098115541519§ion_id=9141793199887

 

Please let me know if you need anything else.

 

Thanks

Alex

 

View comment · Posted Nov 26, 2024 · Alex Finster-Rowen

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Alex Finster-Rowen created a post,

PostZendesk EAP - New Article Editor in Guide

An extra click is now required to open text formatting options (Bold / Italics) and apply. These buttons should be instantly accessible from the top level instead of being hidden behind another dropdown.

Posted Nov 19, 2024 · Alex Finster-Rowen

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Alex Finster-Rowen created a post,

PostZendesk EAP - New Article Editor in Guide

Clicking on Heading Styles dropdown doesn't reflect which heading style is active on a selection of text. It only shows styling for non-styled (standard) paragraphs. Unless we check the HTML it's impossible to determine which style is applied where.

 

Additionally, instead of a down-arrow next to H, it would be far better to display the style name that is active, with the arrow next to it, much like in Google Docs. 

Posted Nov 19, 2024 · Alex Finster-Rowen

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Alex Finster-Rowen created a post,

PostZendesk EAP - New Article Editor in Guide

There seems to be a bug that affects multi-level numbering when editing a Draft. It looks like the styles are not correctly applied between the levels (i.e. per settings configured in the Theme). However, this is handled correctly in the frontend when Previewing the article. For example,

In Draft - incorrect

In Preview/Published - correct

 

 

Edited Nov 19, 2024 · Alex Finster-Rowen

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Alex Finster-Rowen created a post,

Post Feedback - Ticketing system (Support)

We are a global company with many customers across China and need to support them with video tutorials.

However, as Vimeo and YouTube platforms are banned across China, and BiliBili.com (commonly used in that region) not being supported by Zendesk, we find that the only way to embed the iframes in the source code is to allow unsafe content across the entire HC.

Is there another way to do this without enabling unsafe content?

Also, when is Zendesk likely to add BiliBili to the list of supported hosting platforms?

Posted Oct 13, 2022 · Alex Finster-Rowen

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Alex Finster-Rowen commented,

Community comment Feedback - Reporting and analytics (Explore)

Please can we have an update on the expected release of the category filter in the reporting yet?

View comment · Posted Sep 09, 2022 · Alex Finster-Rowen

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