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Sarah Seiwert

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Activity overview

Latest activity by Sarah Seiwert
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    Sarah Seiwert commented,

    Thank you, Bob! If only it were that easy! Unfortunately, that placeholder is not available from my list of placeholders. Is this something only available to companies on respective plans? We're on...

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    Sarah Seiwert commented,

    Sorry that this part of the article isn't making sense to me (insert placeholder {{satisfaction.rating_section}} along with triggers...), but can someone help me construct what to put in my macro t...

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    Sarah Seiwert commented,

    I'm trying to find a way to restrict article access to anyone who has a specific domain name. For example, I only want members of our internal community with the @andela.com domain to access certai...

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    Sarah Seiwert commented,

    Hi there, I'm a novice at creating custom metrics. My situation is very similar where 50% of our tickets should be fully resolved < 24 hours. I'd like my monthly report to show where we are at for ...

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    Sarah Seiwert commented,

    Got it. We've got out trigger set up exactly as directed. However, agent A on our team was away on vacation and originally assigned tickets. Agent B checked in on their personal queue while A was a...