Sarah Seiwert
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Total activity34
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Last activity
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Followed by1 user
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Activity overview
Latest activity by Sarah Seiwert-
Sarah Seiwert commented,
Finally! It worked! Thanks, Amie Brennan!!
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Sarah Seiwert commented,
Oof, still not successful. What's the problem on my end? Is it how I've defined the trigger against what the JSON is trying to read? Here's the webhook with a basic authentication of my [email/toke...
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Sarah Seiwert commented,
Also, Stephen Belleau - for step 2, basic authentication with an API token, will the user name be inputted as email@address.com/token, or will it be [my Zendesk authentication email]/token (as ema...
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Sarah Seiwert commented,
Hey there, Dan Cooper - I'm needing more direction on how to bypass that JSON error. Can you show me exactly what's supposed to be copied/pasted into that block? I don't know what a dynamic content...
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Sarah Seiwert commented,
Does this also apply for migrations from one Zendesk instance to another, or is there a simpler way to make this happen without API integrations? I'm looking to consolidate Zendesks due to a compan...
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Sarah Seiwert commented,
Thank you, Bob! If only it were that easy! Unfortunately, that placeholder is not available from my list of placeholders. Is this something only available to companies on respective plans? We're on...
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Sarah Seiwert commented,
Sorry that this part of the article isn't making sense to me (insert placeholder {{satisfaction.rating_section}} along with triggers...), but can someone help me construct what to put in my macro t...
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Sarah Seiwert commented,
I'm trying to find a way to restrict article access to anyone who has a specific domain name. For example, I only want members of our internal community with the @andela.com domain to access certai...
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Sarah Seiwert commented,
Hi there, I'm a novice at creating custom metrics. My situation is very similar where 50% of our tickets should be fully resolved < 24 hours. I'd like my monthly report to show where we are at for ...
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Sarah Seiwert commented,
Got it. We've got out trigger set up exactly as directed. However, agent A on our team was away on vacation and originally assigned tickets. Agent B checked in on their personal queue while A was a...