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angela schiff

Joined Dec 07, 2021

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Last activity Feb 17, 2022

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angela schiff commented,

CommentCall routing, greetings, IVR, and recordings

Does "last call attended," refer solely to inbound calls, or would an agent-initiated outbound call impact whether a call is routed to a specific agent?

View comment · Posted Feb 17, 2022 · angela schiff

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angela schiff commented,

CommentBuilding reports

Regarding leg agent name: will a staff member whose talk role == team lead appear in queries when leg agent name is selected as a row? i.e. does this attribute include anyone who takes a call within my organization?

View comment · Posted Dec 07, 2021 · angela schiff

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