angela schiff
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Activity overview
Latest activity by angela schiff-
angela schiff commented,
Does "last call attended," refer solely to inbound calls, or would an agent-initiated outbound call impact whether a call is routed to a specific agent?
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angela schiff commented,
Regarding leg agent name: will a staff member whose talk role == team lead appear in queries when leg agent name is selected as a row? i.e. does this attribute include anyone who takes a call withi...