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Sebastian Pabon's Avatar

Sebastian Pabon

Joined Dec 07, 2021

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Last activity Jun 14, 2022

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ACTIVITY OVERVIEW

Latest activity by Sebastian Pabon

Sebastian Pabon created a post,

Post Feedback - Chat and Messaging (Chat)

It would be nice to be able to include this feature in the near future. When creating a bot flow it is not possible to have, Enrich text on answer bot messages, like bold, underline, highlight, or the possibility of including images, hyperlinks, videos, carousels, locations, or embedded maps for all suites. 

Is this something that is on the future roadmap? Taking into account that this is regular features that most of the competitors include as part of the everyday configuration settings

 

Posted Jun 10, 2022 · Sebastian Pabon

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Sebastian Pabon created a post,

Post Feedback - Chat and Messaging (Chat)

When creating a bot flow it is not possible to include Enrich text on answer bot messages, like bold, underline, highlight, or the possibility of including images, hyperlinks, videos, carousels, locations or embedded maps  for normal suites and not only for enterprise or above

Posted Jun 10, 2022 · Sebastian Pabon

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Sebastian Pabon commented,

CommentReglas de negocio

this article is oudated. Useless!

View comment · Posted May 23, 2022 · Sebastian Pabon

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Sebastian Pabon created a post,

Post Feedback - Ticketing system (Support)

Es necesario que se pueda ver desde que publicación de Instagram viene el comentario que creo el ticket en Zendesk para poder dar una respuesta mas adecuada. No es muy profesional tener que preguntarle a los clientes a que publicación se refieren. Deberían implementar una herramienta que permita ver la publicación que están comentando. 

Si debo ir a Instagram para saber a que se refiere mi cliente entonces se pierde el objetivo de la omnicanalidad en un solo lugar que ofrece Zendesk, no?
__

It is necessary to be able to see from which Instagram post the comment that created the ticket in Zendesk came from in order to give a more adequate response. It is not very professional to have to ask clients which publication they are referring to. They should implement a tool that allows them to see the post they are commenting on.

If I have to go to Instagram to find out what my client is referring to, then the goal of omnichannel in one place that Zendesk offers is lost, right?

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English translation added by Zendesk Community Team via Google Translate

Posted May 19, 2022 · Sebastian Pabon

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