Recent searches


No recent searches

Everett Cavazos's Avatar

Everett Cavazos

Joined Mar 18, 2022

·

Last activity Dec 16, 2024

Following

0

Followers

0

Total activity

12

Votes

0

Subscriptions

5

ACTIVITY OVERVIEW

Latest activity by Everett Cavazos

Everett Cavazos commented,

CommentSecurity and user access in Zendesk Support

Is the ability to pull audit logs via the API require the plan to be on the Enterprise or Enterprise Plus plans as well? Or is it only required to view the audit log in the application?

View comment · Posted Dec 16, 2024 · Everett Cavazos

0

Followers

0

Votes

0

Comments


Everett Cavazos commented,

CommentSalesforce integration

Is this normal? I don't know what to do to get this to populate.
 



 

View comment · Posted Oct 28, 2024 · Everett Cavazos

0

Followers

0

Votes

0

Comments


Everett Cavazos commented,

Community comment Discussion - Tips and best practices from the community

Joshua Barnard I reversed all changes, tried following your steps again and still not working. I also made sure "Display unsafe content" was checked, as I saw someone post in an earlier comment, although I don't know if that's required.

Do you have any other suggestions?

View comment · Posted Mar 24, 2022 · Everett Cavazos

0

Followers

0

Votes

0

Comments


Everett Cavazos commented,

CommentWeb Widget (Classic) documentation

I noticed the instructions indicate:

"Construct a server-side payload of data for the JWT token. This needs to have the following information:

  • name: Customer's name
  • email: Customer's email

"

Is this the customer's name and email? We have 100s of customers with 1000s of employees that are going to be accessing our help desk. Do we have to do this for each one?

View comment · Posted Mar 24, 2022 · Everett Cavazos

0

Followers

0

Votes

0

Comments


Everett Cavazos commented,

Community comment Discussion - Tips and best practices from the community

Joshua Barnard I tried your solution as well and it did not work.

View comment · Posted Mar 21, 2022 · Everett Cavazos

0

Followers

0

Votes

0

Comments


Everett Cavazos commented,

CommentLive chat agent guide

I tried following this article and there are no settings to change availability on this page. It's on the Support page.

View comment · Posted Mar 18, 2022 · Everett Cavazos

0

Followers

2

Votes

0

Comments


Everett Cavazos commented,

Community comment Discussion - Tips and best practices from the community

I have followed these instructions and it's not working for me either. I'm using the Mink theme.

View comment · Posted Mar 18, 2022 · Everett Cavazos

0

Followers

0

Votes

0

Comments