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Everett Cavazos
Joined Mar 18, 2022
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Last activity Dec 16, 2024
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Latest activity by Everett Cavazos
Everett Cavazos commented,
Is the ability to pull audit logs via the API require the plan to be on the Enterprise or Enterprise Plus plans as well? Or is it only required to view the audit log in the application?
View comment · Posted Dec 16, 2024 · Everett Cavazos
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Everett Cavazos commented,
Is this normal? I don't know what to do to get this to populate.
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View comment · Posted Oct 28, 2024 · Everett Cavazos
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Everett Cavazos commented,
Joshua Barnard I reversed all changes, tried following your steps again and still not working. I also made sure "Display unsafe content" was checked, as I saw someone post in an earlier comment, although I don't know if that's required.
Do you have any other suggestions?
View comment · Posted Mar 24, 2022 · Everett Cavazos
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Everett Cavazos commented,
I noticed the instructions indicate:
"Construct a server-side payload of data for the JWT token. This needs to have the following information:
- name: Customer's name
- email: Customer's email
"
Is this the customer's name and email? We have 100s of customers with 1000s of employees that are going to be accessing our help desk. Do we have to do this for each one?
View comment · Posted Mar 24, 2022 · Everett Cavazos
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Everett Cavazos commented,
Joshua Barnard I tried your solution as well and it did not work.
View comment · Posted Mar 21, 2022 · Everett Cavazos
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Everett Cavazos commented,
I tried following this article and there are no settings to change availability on this page. It's on the Support page.
View comment · Posted Mar 18, 2022 · Everett Cavazos
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Everett Cavazos commented,
I have followed these instructions and it's not working for me either. I'm using the Mink theme.
View comment · Posted Mar 18, 2022 · Everett Cavazos
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