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Sandra Campbell
Joined Oct 21, 2022
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Last activity Aug 25, 2023
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Latest activity by Sandra Campbell
Sandra Campbell commented,
hello,
despite what is says above I can't seem to change the end user description for the "Pending" status (I have custom statuses turned on). Have modified the description on the "Edit ticket status" screen to "Awaiting Memjet reply" however the original description is still displayed (Awaiting your reply) on the Ticket statuses screen and to the end user. See screenshots below. Am I doing something wrong?
thanks, Sandra
View comment · Edited Aug 25, 2023 · Sandra Campbell
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Sandra Campbell commented,
we really need this as well
View comment · Posted Jul 24, 2023 · Sandra Campbell
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Sandra Campbell commented,
Also need this
View comment · Posted Jul 21, 2023 · Sandra Campbell
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Sandra Campbell commented,
very needed!
View comment · Posted Jun 14, 2023 · Sandra Campbell
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Sandra Campbell commented,
We need this too, doesn't make sense to our customers when they receive emails with incorrect branding ... hope it gets fixed soon.
View comment · Posted Jun 08, 2023 · Sandra Campbell
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Sandra Campbell created a post,
Currently if an internal comment is posted on a ticket by an agent the Updated Date visible to the customer is modified on the My Requests page in the customer portal.
This is confusing the customer as they are looking for an update and not seeing one in the ticket.
Can the Updated Date either be hidden from end users, or only show when the last public comment was added.
Posted Jun 07, 2023 · Sandra Campbell
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Sandra Campbell commented,
we need this too!
View comment · Posted Jun 06, 2023 · Sandra Campbell
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Sandra Campbell created a post,
Once you add the basic system fields to make a view mean something there are not many spaces left to show custom fields, for which we have quite a few.
Posted May 31, 2023 · Sandra Campbell
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Sandra Campbell commented,
we need this too!
View comment · Posted May 11, 2023 · Sandra Campbell
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Sandra Campbell commented,
+1
View comment · Posted Nov 24, 2022 · Sandra Campbell
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