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Sandra Campbell

Joined Oct 21, 2022

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Last activity Aug 25, 2023

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ACTIVITY OVERVIEW

Latest activity by Sandra Campbell

Sandra Campbell commented,

CommentTicket customization

hello,

despite what is says above I can't seem to change the end user description for the "Pending" status (I have custom statuses turned on). Have modified the description on the "Edit ticket status" screen to "Awaiting Memjet reply" however the original description is still displayed (Awaiting your reply) on the Ticket statuses screen and to the end user. See screenshots below. Am I doing something wrong?

thanks, Sandra

 

 

View comment · Edited Aug 25, 2023 · Sandra Campbell

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Sandra Campbell commented,

Community comment Feedback - Ticketing system (Support)

we really need this as well

View comment · Posted Jul 24, 2023 · Sandra Campbell

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Sandra Campbell commented,

Community comment Feedback - Ticketing system (Support)

Also need this

View comment · Posted Jul 21, 2023 · Sandra Campbell

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Sandra Campbell commented,

Community comment Feedback - Ticketing system (Support)

very needed!

View comment · Posted Jun 14, 2023 · Sandra Campbell

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Sandra Campbell commented,

Community comment Feedback - Ticketing system (Support)

We need this too, doesn't make sense to our customers when they receive emails with incorrect branding ... hope it gets fixed soon. 

 

View comment · Posted Jun 08, 2023 · Sandra Campbell

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Sandra Campbell created a post,

Post Feedback - Ticketing system (Support)

 

Currently if an internal comment is posted on a ticket by an agent the Updated Date visible to the customer is modified on the My Requests page in the customer portal.
This is confusing the customer as they are looking for an update and not seeing one in the ticket.

Can the Updated Date either be hidden from end users, or only show when the last public comment was added.

Posted Jun 07, 2023 · Sandra Campbell

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Sandra Campbell commented,

Community comment Feedback - Ticketing system (Support)

we need this too!

View comment · Posted Jun 06, 2023 · Sandra Campbell

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Sandra Campbell created a post,

Post Feedback - Ticketing system (Support)

Once you add the basic system fields to make a view mean something there are not many spaces left to show custom fields, for which we have quite a few. 

 

Posted May 31, 2023 · Sandra Campbell

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Sandra Campbell commented,

Community comment Feedback - Ticketing system (Support)

we need this too!

View comment · Posted May 11, 2023 · Sandra Campbell

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Sandra Campbell commented,

Community comment Feedback - Ticketing system (Support)

+1

View comment · Posted Nov 24, 2022 · Sandra Campbell

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