Sandra Campbell

1. Support
2. ...
3. Ticket customization
4. Creating custom ticket statuses

hello, despite what is says above I can't seem to change the end user description for the "Pending" status (I have custom statuses turned on). Have modified the description on the "Edit ticket stat...

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• Sandra Campbell
• Edited August 25, 2023 04:39
• 0 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Ticket export tool for End-users (Export tickets by organization)

we really need this as well

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• Sandra Campbell
• Created July 24, 2023 08:25
• 1 vote

1. Community
2. Feedback - Ticketing System (Support)
3. Feature Request: The ability to create Custom Columns in Ticket Views

Also need this

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• Sandra Campbell
• Created July 21, 2023 01:52
• 0 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Ability to Search for Multiple Ticket IDs in order to Bulk Update

very needed!

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• Sandra Campbell
• Created June 14, 2023 04:24
• 0 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Feature Request: Brandable Welcome, Verification and Change Password Mails

We need this too, doesn't make sense to our customers when they receive emails with incorrect branding ... hope it gets fixed soon.   

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• Sandra Campbell
• Created June 08, 2023 23:20
• 0 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Read only ticket field for agents

we need this too!

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• Sandra Campbell
• Created June 06, 2023 03:08
• 1 vote

1. Community
2. Feedback - Ticketing System (Support)
3. URL custom field type

we need this too!

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• Sandra Campbell
• Created May 11, 2023 00:17
• 0 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Feature Request: Brandable Welcome, Verification and Change Password Mails

+1

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• Sandra Campbell
• Created November 24, 2022 23:44
• 0 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Ticket export tool for End-users (Export tickets by organization)

Hello, this is also a requirement for us. Haven't seen any recent updates on this, can anyone tell me if it has been solved?

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• Sandra Campbell
• Created October 27, 2022 04:31
• 0 votes