Michael

Ideally, I would like to be able to only serve up Approvals when they appropriate for the ticket. It would be nice to tie it to the custom field drop down value.

I like participating in these EAPs, but would like to see them come out with more controls so we can use them “Safely” for more real use cases.

Will there be permissions available for Approvals?

We would like to test pilot this with certain Groups and see how to goes.

Does anyone have an interesting way to detect multiple tickets from a customer in Triggers?

I am looking to satisfy a request that if a customer has emailed us again in X days since a ticket was closed, can we do something different with that ticket.

Its Day 1 for me looking into this new Sandbox Configuration EAP. I like what I see so far. 

A couple of comments. 

1. It allows you the see the JSON associated with Macros, Views, etc. Very helpful if you want to use with APIs and you might not know how to write the body. Also good for making backups.

2. Reading the configuration for the first time took more then 20 seconds. I am sure it will get better over time.

3. The different “sections” are well laid out and seem logical. When this is GA, it would be great to have a Reference guide like they have for triggers and search so you understand the impact of each area.

4. The search and filter by environment is helpful. 

Looking forward to the next phases!

David Falé - Is there any update on the future of this product and EAP?

Ewa Korzeniewska - I was unable to sign-up, permissions on the form need to be adjusted

I think this is great feature to have and would likely need to be handled with a custom application. 

I have looked into a product called OpenMethod that could handle it, and many more UI based use cases.

Does this feature allow now or in the future to detect dynamic data? For example, can I setup dection for an order number, account number, address, etc?

Thanks to everyone who joined us as we learned about our Zendesk neighborhood. 

Thanks to 1263082280849, 1264965377090, and 1263082121109 for educating us on how the community works, the programs and events they provide.

If you weren't able to join us live, you can watch the video recording here: https://usergroups.zendesk.com/events/details/zendesk-administrator-user-group-presents-admin-user-group-meetup-june-2024/cohost-administrator-user-group

Let's continue the conversation here, what Community programs do you find the most valuable?

Thanks to everyone who join us for our May 24 Meetup. It was great seeing so many people as we got to talk with Zendesk's 1263082190929 .  We broke down some of the announcements from Relate, had some fun, and broke some myths.

If you weren't able to make the meeting live, check out our recording and continue to the conversation in this thread. 

https://usergroups.zendesk.com/events/details/zendesk-administrator-user-group-presents-admin-user-group-meetup-may-2024/