Michael
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Total activity45
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Last activity
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Activity overview
Latest activity by Michael-
Michael created a post,
Admin User Group Feb 2023 Meetup Recap - Chat/Messaging/Bots
We had a great turn out for our Feb 2023 Admin Meetup! It was so great to have Paul Lalonde present to our group! We covered a lot of Messaging topics, here are some of the highlights from the p...
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Michael created a post,
Chat - How to display custom message
AnsweredHi - We are using chat and I have a requirement to post a special message/disclaimer on the pre-chat form. I see where there is the ability to modify the greeting of the web widget, but it doesn't ...
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Michael created a post,
Remove Chat Web Widget Dynamically
We are looking for a solution that would hide/disabled our chat web widget from Guide for when we meet a current threshold. Perhaps that threshold is average wait time, average handle time, or some...
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Michael commented,
I was able to get it to work with javascript:zE('webWidget', open');
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Michael created a post,
Link to Pop Up Chat Widget
We switched back to Chat from Messaging. We used a 'Click Here' link in articles that would pop-up the messaging widget so customers would use it. It used this javascript:zE('messenger', open'); I...
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Michael commented,
Hi CJ Johnson - I too see the same behavior, I thought it was just me, glad to see I am not alone. I would love to see more consistency in the UI across Macros, Views, Triggers, Automations, and pr...
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Michael commented,
I too wish there was a User Data set Meg Gunther. Support was able to offer some workarounds, but all of them require additional administrator overhead and don't scale well for an enterprise custom...
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Michael commented,
Thanks Barry Neary! I didn't miss any notification to a user a new email was assigned correct, has to be managed via their assigned ticket view?
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Michael commented,
I am testing out the experience in my sandbox, I just want to confirm if Emails are supposed to just show as assigned in a view or is the agent somehow notified? I was expecting them to behave like...