Michael
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Total activity47
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Last activity
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Activity overview
Latest activity by Michael-
Michael created a post,
Admin User Group March 2023 Meetup - Exploring Explore
Thank you everyone who attended the March 2023 Admin User Group Meetup. It was great to have an audience from around the world. We had members from the US, India, Scotland, UK, Norway, Poland and C...
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Michael created a post,
Admin User Group Feb 2023 Meetup Recap - Chat/Messaging/Bots
We had a great turn out for our Feb 2023 Admin Meetup! It was so great to have Paul Lalonde present to our group! We covered a lot of Messaging topics, here are some of the highlights from the p...
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Michael created a post,
Chat - How to display custom message
AnsweredHi - We are using chat and I have a requirement to post a special message/disclaimer on the pre-chat form. I see where there is the ability to modify the greeting of the web widget, but it doesn't ...
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Michael created a post,
Remove Chat Web Widget Dynamically
We are looking for a solution that would hide/disabled our chat web widget from Guide for when we meet a current threshold. Perhaps that threshold is average wait time, average handle time, or some...
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Michael commented,
I was able to get it to work with javascript:zE('webWidget', open');
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Michael created a post,
Link to Pop Up Chat Widget
We switched back to Chat from Messaging. We used a 'Click Here' link in articles that would pop-up the messaging widget so customers would use it. It used this javascript:zE('messenger', open'); I...
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Michael commented,
Hi CJ Johnson - I too see the same behavior, I thought it was just me, glad to see I am not alone. I would love to see more consistency in the UI across Macros, Views, Triggers, Automations, and pr...
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Michael commented,
I too wish there was a User Data set Meg Gunther. Support was able to offer some workarounds, but all of them require additional administrator overhead and don't scale well for an enterprise custom...
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Michael commented,
Thanks Barry Neary! I didn't miss any notification to a user a new email was assigned correct, has to be managed via their assigned ticket view?
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Michael commented,
I am testing out the experience in my sandbox, I just want to confirm if Emails are supposed to just show as assigned in a view or is the agent somehow notified? I was expecting them to behave like...