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Michael Locurcio

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Posts

Recent activity by Michael Locurcio Recent activity Votes

  • Chat - How to display custom message

    Answered
    1. Community
    2. Feedback - Chat and Messaging (Chat)

    Hi - We are using chat and I have a requirement to post a special message/disclaimer on the pre-chat form. I see where there is the ability to modify the greeting of the web widget, but it doesn't ...

    • Michael Locurcio
    • Created
    • 2 followers
    • 1 comment
    • 0 votes

  • Remove Chat Web Widget Dynamically

    1. Community
    2. Zendesk Suite Q&A

    We are looking for a solution that would hide/disabled our chat web widget from Guide for when we meet a current threshold. Perhaps that threshold is average wait time, average handle time, or some...

    • Michael Locurcio
    • Created
    • 2 followers
    • 1 comment
    • 0 votes

  • Link to Pop Up Chat Widget

    1. Community
    2. Zendesk Suite Q&A

    We switched back to Chat from Messaging. We used a 'Click Here' link in articles that would pop-up the messaging widget so customers would use it. It used this  javascript:zE('messenger', open'); I...

    • Michael Locurcio
    • Created
    • 2 followers
    • 2 comments
    • 0 votes