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Barry O'Connell
Joined Feb 01, 2022
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Last activity Jan 23, 2023
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Latest activity by Barry O'Connell
Barry O'Connell commented,
Karen Hynes Baring in mind this thread is open 4 years and still no further clarity on when this will be available, I am looking at alternative suppliers. I do not fancy moving into yet another year without this very basic, standard metric reporting. One of your competitors has been in contact with me and they have this reporting functionality along with almost every other feature of Zendesk and then some, all for almost half the price of what we currently pay Zendesk. You're making this decision very easy.
View comment · Posted Jan 23, 2023 · Barry O'Connell
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Barry O'Connell commented,
Karen Hynes Any update on this vital reporting function for call centers?
View comment · Posted Dec 07, 2022 · Barry O'Connell
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Barry O'Connell commented,
zendesk Karen Hynes We are in Q4. Can you at least respond with an update on the planned implementation or is this just being kicked down the road as it has been since 2018?
View comment · Posted Oct 13, 2022 · Barry O'Connell
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Barry O'Connell commented,
Karen Hynes zendesk - You do realise this is Q4 yes? And we are still no further or none the wiser on when we will have this very basic standard metric reporting.
View comment · Posted Oct 06, 2022 · Barry O'Connell
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Barry O'Connell commented,
Karen Hynes With all due respect, Q4 is a bit vague. Is there any planned date for implementation? Is this already road mapped? This thread is open 4 years now so I am sure you can understand the frustration. Agent Availability is one of the most basic and crucial metrics in call centres. I was bemused to find you do not have this capability.
View comment · Posted Sep 27, 2022 · Barry O'Connell
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Barry O'Connell commented,
Any update on this request for implementing a very basic standard metric of Agent Availability that majority of your customers have a need for and have been asking for for over 4 years it would seem by these threads?????????
View comment · Posted Sep 22, 2022 · Barry O'Connell
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Barry O'Connell commented,
zendesk Why is there no movement on this thread? Agent availability is a standard metric for Call Centers? Can this be be expedited as it seems from this thread and the many others I have come across on the same topic, that a lot of your customer base require this reporting functionality.
View comment · Posted Aug 23, 2022 · Barry O'Connell
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Barry O'Connell commented,
Standard of any support tools I have used in call centres in the past. This should be a added to roadmap. Its actually surprising to me that this is not already available or on a road map. Manual answering directly effects metrics like speed of answer and abandoned.
View comment · Posted Jul 21, 2022 · Barry O'Connell
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Barry O'Connell commented,
Any update on this? This is really a basic call centre metric which should already be available!
View comment · Posted Feb 24, 2022 · Barry O'Connell
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Barry O'Connell commented,
Very useful function to have auto answer in place. Would like to see this expedited.
View comment · Posted Feb 01, 2022 · Barry O'Connell
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