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Banner Peksa
Joined Dec 08, 2021
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Last activity Jul 14, 2022
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Latest activity by Banner Peksa
Banner Peksa commented,
So I get the exact same message when I try to transfer the chat to CMOORE, who is most definitely online.
View comment · Posted Jul 13, 2022 · Banner Peksa
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Banner Peksa commented,
Right, that's exactly what Ayush said above, and I read that article. One issue I have with that is that for starters, no one has a green circle. Online status is denoted with a green dot as shown in the picture attached. The second issue is that when I try to transfer to an agent that is displaying the green online status, I still get that warning.
It makes me wonder if there is an issue using this function in the Agent Workspace as opposed to using it in a separate chat dashboard. I haven't been able to find any help articles indicating that is the case, but it's the only reason I can think of why what I see online doesn't match what I see in Zendesk.
View comment · Posted Jul 13, 2022 · Banner Peksa
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Banner Peksa commented,
Our users get the same prompt Victoria mentioned above, but they receive it even when attempting to transfer to an agent that is online.
View comment · Posted Jul 11, 2022 · Banner Peksa
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