Recent searches


No recent searches

Banner Peksa's Avatar

Banner Peksa

Joined Dec 08, 2021

·

Last activity Jul 14, 2022

Following

0

Followers

0

Total activity

6

Vote

1

Subscriptions

2

ACTIVITY OVERVIEW

Latest activity by Banner Peksa

Banner Peksa commented,

Community comment Feedback - Chat and Messaging (Chat)

So I get the exact same message when I try to transfer the chat to CMOORE, who is most definitely online.

View comment · Posted Jul 13, 2022 · Banner Peksa

0

Followers

0

Votes

0

Comments


Banner Peksa commented,

Community comment Feedback - Chat and Messaging (Chat)

Right, that's exactly what Ayush said above, and I read that article. One issue I have with that is that for starters, no one has a green circle. Online status is denoted with a green dot as shown in the picture attached. The second issue is that when I try to transfer to an agent that is displaying the green online status, I still get that warning.

 

It makes me wonder if there is an issue using this function in the Agent Workspace as opposed to using it in a separate chat dashboard. I haven't been able to find any help articles indicating that is the case, but it's the only reason I can think of why what I see online doesn't match what I see in Zendesk.

View comment · Posted Jul 13, 2022 · Banner Peksa

0

Followers

0

Votes

0

Comments


Banner Peksa commented,

Community comment Feedback - Chat and Messaging (Chat)

Our users get the same prompt Victoria mentioned above, but they receive it even when attempting to transfer to an agent that is online.

View comment · Posted Jul 11, 2022 · Banner Peksa

0

Followers

0

Votes

0

Comments