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Lupita Soto

Joined Dec 09, 2021

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Last activity Nov 12, 2024

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ACTIVITY OVERVIEW

Latest activity by Lupita Soto

Lupita Soto commented,

Community comment Q&A - Tickets and email

@Zendesk support team, was this ever fixed? The auto correct functionality is a CRUCIAL tool. If not fixed, why? We're ready to move to a different platform if this is not addressed asap. 

View comment · Posted Nov 12, 2024 · Lupita Soto

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Lupita Soto commented,

Community comment Feedback - Ticketing system (Support)

It's been almost a year. Any chance we can get this time saving small feature back ?

View comment · Posted Jan 30, 2024 · Lupita Soto

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Lupita Soto created a post,

Post Q&A - Talk and text

Does anyone know if there is a feature to enable Caller ID for incoming voicemails?

Thanks. 

Posted Jun 20, 2023 · Lupita Soto

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Lupita Soto commented,

Community comment Feedback - Ticketing system (Support)

Thanks for all of your research and follow up James! I can't believe a customer support solution software provides such poor customer support to their own users. 

View comment · Posted Jun 20, 2023 · Lupita Soto

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Lupita Soto commented,

Community comment Feedback - Ticketing system (Support)

Please allow text replacements again! They save so much time in typing, why were they removed in the first place!??? I'm so disappointed.

View comment · Posted Feb 16, 2023 · Lupita Soto

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Lupita Soto commented,

CommentSecurity and user access in Zendesk Support

This is still happening and I spent over an hour reading so many articles on this topic, why is it so difficult and confusing to get a simple answer? I want to edit the rules applying to 'suspended' tickets. Where can I find that section? Thanks!

View comment · Posted Dec 23, 2021 · Lupita Soto

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Lupita Soto commented,

CommentSecurity and user access in Zendesk Support

Thanks, will give it a try!

View comment · Posted Dec 10, 2021 · Lupita Soto

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Lupita Soto commented,

CommentSecurity and user access in Zendesk Support
Hi, I'd like to know how to stop legitimate requests from being sususpended. I checked all of the settings and can't find where. Theproblem I see is that the sender's email is ours instead of the customer's email. They're sending the message from our App I think and when it arrives in Zendesk it goes to suspended because it has 'Cheers@poply.com' as the sender, that is our email. I hope this makes sense. Thanks for the help. 



View comment · Posted Dec 09, 2021 · Lupita Soto

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