Lupita Soto

1. Community
2. Feedback - Ticketing System (Support)
3. Mac OS, text replacements (shortcuts) not working in latest update.

Please allow text replacements again! They save so much time in typing, why were they removed in the first place!??? I'm so disappointed.

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• Lupita Soto
• Created February 16, 2023 16:12
• 1 vote

1. Support
2. ...
3. Security and user access in Zendesk Support
4. Permitting only users with approved email addresses to submit tickets

This is still happening and I spent over an hour reading so many articles on this topic, why is it so difficult and confusing to get a simple answer? I want to edit the rules applying to 'suspended...

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• Lupita Soto
• Created December 23, 2021 22:00
• 0 votes

1. Support
2. ...
3. Security and user access in Zendesk Support
4. Permitting only users with approved email addresses to submit tickets

Thanks, will give it a try!

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• Lupita Soto
• Created December 10, 2021 01:14
• 0 votes

1. Support
2. ...
3. Security and user access in Zendesk Support
4. Permitting only users with approved email addresses to submit tickets

Hi, I'd like to know how to stop legitimate requests from being sususpended. I checked all of the settings and can't find where. Theproblem I see is that the sender's email is ours instead of the c...

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• Lupita Soto
• Created December 09, 2021 04:07
• 0 votes