Benjamin

1. Bots and automation
2. Custom bots and bot building documentation
3. Using Flow Builder to create a social messaging bot

Hello Dane, Same problem happened to me too the "Ask for Details" doesn't work on Social Channel.  Can you help me on this one ? Thank you.

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• Benjamin
• Created March 07, 2023 12:27
• 0 votes

1. Community
2. Feedback - Ticketing System (Support)
3. CSAT Customization

Hello, Any update on this ?We really need this customizable CSAT feature enable. Thank you.   By the way Miss Lenka Brozmanova, is this Nicereply can be put on in-app Zendesk Chat (Classic) with Re...

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• Benjamin
• Created October 20, 2022 08:34
• 0 votes

1. Chat
2. ...
3. Setting up Zendesk Chat
4. Measuring visitor satisfaction with chat rating

Hi Dane,   Thank you for the response. Yeah, I mean, on the Web Widget (Classic), the End-user can see the rating on top ridge side and after the chat ended. But this behavior won't work on mobile ...

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• Benjamin
• Created May 11, 2022 02:51
• 0 votes

1. Chat
2. ...
3. Setting up Zendesk Chat
4. Measuring visitor satisfaction with chat rating

Hi, I implemented this chat (classic) on android and ios mobile app. and I realized that this satisfaction rating will not automatically sent to user when the chat end, but our agent need to click ...

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• Benjamin
• Edited April 07, 2022 07:46
• 0 votes