Natalia Torres
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Total activity13
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Last activity
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Recent activity by Natalia Torres-
Hi, I am really looking forward using the omnichannel routing but I wanted to check with you if you are planning to solve this limitation: The ability to set up multiple call routing fallback grou...
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Barry Neary Can I also enter on the EAP? Thanks Elsa
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Hi, I would need to only apply the rooting for tickets coming in under certain brands? Another Question. If a ticket (especially messaging ticket) was in status solved or pending and changes to ope...
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Hi, Can we expect to have the focus mode compatible with the omnichannel routing soon? Would that be possible to apply this omnichannel routing only for some brands or agents? Thanks Elsa
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Miranda Burford to reply to your question : It would be important for you to disable the message composer during certain parts of the conversation flow (eg: disabled until escalating to an agent, ...
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Hi everyone, I would like to count the number of tickets solved or closed that do not contain the tags "system_email" Or "system_emaill". Can you help me with the syntax please as it seems not be w...