Recent searches
No recent searches

Randy Little
Joined Jan 19, 2022
·
Last activity Sep 23, 2022
Following
0
Followers
0
Total activity
6
Votes
0
Subscriptions
3
ACTIVITY OVERVIEW
BADGES
ARTICLES
POSTS
COMMUNITY COMMENTS
ARTICLE COMMENTS
ACTIVITY OVERVIEW
Latest activity by Randy Little
Randy Little commented,
We have implemented a add-on App I found discussed in another blog. The app can be found in your Zendesk Market Place and is called Lovely Views PLUS. It works for now and I will continue to use it, until Zendesk can provide the functionality this app provides.
It does have some other nice features, such as group edit, options to merging tickets and submitting directly to Close. I have only been using the product for a few weeks. I have no complaints.
View comment · Posted Feb 28, 2022 · Randy Little
0
Followers
2
Votes
0
Comments
Randy Little commented,
I saw a posting 9 months ago that Views were being address. I now see 3 months ago, a proof of concept was running. Zendesk view limitation I would like to see addressed:
1) Once administratively created, the number that can actually be seen by an agent is limited.
2) There isn't any administrative way to modify and/or control the view for end-users of an Organization.
3) There isn't any administrative way to modify the one and only view seen by all end-users
Can we get an update on what release any change to Views is going to occur and what that update will contain?
View comment · Posted Jan 19, 2022 · Randy Little
0
Followers
0
Votes
0
Comments
Randy Little commented,
It would be nice to have the ability to control the view your customer(s) see. The ability to create and modify views is already standard functionality. I understand you don't want your customer (end-user) creating their own views. The requirement to support at least one end-user view seems like a very reasonable request for improvement to this system.
For example, Priority. The end-user should be able to sort and identify open tickets by priority, without having to open each ticket.
View comment · Posted Jan 19, 2022 · Randy Little
0
Followers
4
Votes
0
Comments