Philipp Schumacher

Total activity

24
Last activity

July 26, 2023 09:26
Member since

April 01, 2022 09:30
Following

0 users
Followed by

0 users
Votes

2
Subscriptions

11

Activity overview

Latest activity by Philipp Schumacher

Philipp Schumacher commented, July 26, 2023 09:26
Hello ZenDesk Team, I feel very uncomfortable with this decision, you can't just discontinue our old reports. I put a lot of effort into these reports and now you tell me I need to recreate them? T...
- View comment
- Philipp Schumacher
- Created July 26, 2023 09:26
- 7 votes
Philipp Schumacher commented, May 12, 2023 06:48
Hi, is it possible that an agent will set to online, once the agent logged into ZenDesk?Our agents just forget to set their status.
- View comment
- Philipp Schumacher
- Created May 12, 2023 06:48
- 0 votes
Philipp Schumacher commented, February 14, 2023 10:19
I am a bit disappointed to find out it is not supported native too. Please add this feature!
- View comment
- Philipp Schumacher
- Created February 14, 2023 10:19
- 1 vote
Philipp Schumacher commented, January 31, 2023 12:49
Direct messaging would benefit us a lot too as most of our techs in the field use microsoft teams. Having the whole conversation at one point would be really beneficial.
- View comment
- Philipp Schumacher
- Created January 31, 2023 12:49
- 5 votes
Philipp Schumacher commented, January 25, 2023 09:45
Adding email addresses to CC would make a lot of our processes simplier and more failure proof as well. Please add this feature in the near future :)
- View comment
- Philipp Schumacher
- Created January 25, 2023 09:45
- 0 votes
Philipp Schumacher commented, January 25, 2023 09:39
Vielen Dank für die schnelle Antwort, besteht die Möglichkeit, email Adressen in Zukunft in CC per Makro hinzu zufügen? Das würde einige unserer Prozesse deutlich vereinfachen und nicht so anfällig...
- View comment
- Philipp Schumacher
- Created January 25, 2023 09:39
- 0 votes
Philipp Schumacher commented, January 24, 2023 15:44
Im Text steht, dass man per Makro auch email Adressen in CC hinzufügen kann. Diese Option konnte ich nirgends finden. Es wäre für unsere Abläufe sehr gut Personen in CC per Makro hinzufügen zu kön...
- View comment
- Philipp Schumacher
- Created January 24, 2023 15:44
- 0 votes
Philipp Schumacher commented, May 20, 2022 11:59
Ilaria Vilardi February 7, 2022 Comment actions Hi DJ Buenavista Jr., thank you for your reply! And regarding the custom fields of the web widget, I assume they will also be transl...
- View comment
- Philipp Schumacher
- Created May 20, 2022 11:59
- 0 votes
Philipp Schumacher commented, May 18, 2022 14:15
Hi, das Widget wird ja automatisch in der Sprache angezeigt wie die Sprache im Browser eingestellt ist. Nun habe ich das Problem, dass z.B. der Offlinegruß statisch ist. Einen dynamischen Inhalt ei...
- View comment
- Philipp Schumacher
- Created May 18, 2022 14:15
- 0 votes
Philipp Schumacher commented, April 07, 2022 13:40
Hi, vielen Dank. Das habe ich so schon probiert und das funktioniert. Ich wollte lediglich wissen ob ich den Standard Antwort Text durch meinen dynamischen Inhalt Referenz irgendwo ersetzen kann. A...
- View comment
- Philipp Schumacher
- Created April 07, 2022 13:40
- 0 votes