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Ben Campbell

Joined Jan 15, 2025

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Last activity Jan 16, 2025

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Latest activity by Ben Campbell

Ben Campbell commented,

Community comment Feedback - Ticketing system (Support)

This would be a great enhancement for us. We use a lot of tags, and need to be able to review/edit them occasionally, but for our agents day to day they should be out of the way

 

It would be great to be able to minimise and move where the tags go

View comment · Posted Jan 16, 2025 · Ben Campbell

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Ben Campbell created a post,

Post Developer - Zendesk Apps Framework (ZAF)

Hi everyone!

I'm building my first ZCLI app and I'm trying to pull the value of a custom organization dropdown field with the following line:

organization.custom_fields.arr

note: ‘arr’ is the field key

This works except it returns the tag, not the value, of the dropdown selection. How do I get it to show the value?

Edited Jan 15, 2025 · Ben Campbell

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