Mohammad Aarij
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Last activity
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Activity overview
Latest activity by Mohammad Aarij-
Mohammad Aarij commented,
That's frustrating, but would explain the weird behavior. Thanks for the response CJ!
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Mohammad Aarij created a post,
Zendesk Macros: organization placeholder in the Subject is not resolving for End User requesters
Hello, We are using the Zendesk API to apply a macro that sets the ticket subject to "Attention Requested: {{ticket.organization.name}}..."This behavior has worked correctly as expected for the pas...
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Mohammad Aarij commented,
Thank you for the quick and helpful response!
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Mohammad Aarij created a post,
Applying macros in the create ticket POST request?
It seems that with the API, macros can only be applied to existing tickets. I'm trying to set up a process where a ticket gets created with a macro already applied (the macro includes a comment tem...