Mohammad Aarij
-
Total activity13
-
Last activity
-
Member since
-
Following0 users
-
Followed by0 users
-
Votes7
-
Subscriptions2
Posts
Recent activity by Mohammad Aarij-
Zendesk Macros: organization placeholder in the Subject is not resolving for End User requesters
Hello, We are using the Zendesk API to apply a macro that sets the ticket subject to "Attention Requested: {{ticket.organization.name}}..."This behavior has worked correctly as expected for the pas...
-
Applying macros in the create ticket POST request?
It seems that with the API, macros can only be applied to existing tickets. I'm trying to set up a process where a ticket gets created with a macro already applied (the macro includes a comment tem...