Recent searches
No recent searches

Patrycja Walencik
Joined Jan 03, 2022
·
Last activity Feb 26, 2025
Following
0
Followers
2
Total activity
226
Votes
16
Subscriptions
98
ACTIVITY OVERVIEW
BADGES
ARTICLES
POSTS
COMMUNITY COMMENTS
ARTICLE COMMENTS
ACTIVITY OVERVIEW
Latest activity by Patrycja Walencik
Patrycja Walencik created an article,
Announced on | Enrollment starts | EAP rollout begins |
February 25, 2025 | February 25, 2025 | March 3, 2025 |
We’re excited to announce the launch of the AI translations for articles Early Access Program (EAP). This new feature uses AI to help you quickly create article translations within your knowledge base, making it easier to provide support in multiple languages.
This announcement includes the following topics:
What’s changing?
AI translation for articles lets you generate translations for articles directly within the article editor. If your help center supports multiple languages, you can create an article in your default language, then use the AI translation feature to automatically translate the article into any language supported by your help center.
AI translation for articles provides support for all languages supported by Zendesk Guide.
Why is Zendesk making this change?
AI translation for articles empowers users to generate quick, easy, and cost-effective translations directly within the article editor. This enhancement allows users to instantly translate content into supported languages. Users can create, review, edit, and publish translations seamlessly within their workflow.
What do I need to do?
To participate in the AI translation for articles EAP, you ‘ll need the following:
- Advanced AI add-on
- Access to the New Editor (sign up here)
- Help center configured to support multiple languages
Sign up for the EAP and we'll activate it on your account as soon as we start the rollout. Once you receive confirmation of your enrollment, follow the steps outlined in our documentation to set up and start using the AI translation for articles feature. See Translating articles in your help center using AI.
Limitations
As this is an EAP, there are some limitations to be aware of:
- The AI translation for articles feature does not currently support content blocks.
- Certain languages may have limited availability, depending on your help center's configuration.
We’re committed to continuously improving your Zendesk experience. Stay tuned for more updates!
If you have feedback or questions related to this announcement, visit our community forum where we collect and manage customer product feedback. For general assistance with your Zendesk products, contact Zendesk Customer Support.
Edited Feb 18, 2025 · Patrycja Walencik
0
Followers
3
Votes
0
Comments
Patrycja Walencik commented,
Did you have a chance to check my previous message? We wanted to reproduce the issue you mentioned, but unfortunately, everything looks good in our instance. Does the problem still exist on your end? If so, could you please share the links to the articles where you noticed the issue?
Best
View comment · Posted Feb 10, 2025 · Patrycja Walencik
0
Followers
0
Votes
0
Comments
Patrycja Walencik commented,
At this time we are going to close this post for comment and mark it as “Not Planned”. If you are interested in learning more about this and other features being built please make sure to check out our Community events and Zendesk Updates. Thank you again for your feedback and we appreciate you being a valuable Zendesk Community member.
View comment · Posted Jan 30, 2025 · Patrycja Walencik
0
Followers
0
Votes
0
Comments
Patrycja Walencik commented,
At this time we are going to close this post for comment and mark it as “Not Planned”. If you are interested in learning more about this and other features being built please make sure to check out our Community events and Zendesk Updates. Thank you again for your feedback and we appreciate you being a valuable Zendesk Community member.
View comment · Posted Jan 30, 2025 · Patrycja Walencik
0
Followers
0
Votes
0
Comments
Patrycja Walencik commented,
[FOR ROADMAP] This feature request has been accepted and is on our roadmap in [2025]. Per our Community Guidelines, we can provide general guidance for anticipated feature and functionality release dates, and any discussion of planning is always subject to change. To stay on top of product releases please visit our What’s New page in the Help Center. We are going to leave this post open for comment to allow others to provide their feedback and use cases.
Thank you again for your feedback and for being a valuable customer with Zendesk.
View comment · Posted Jan 28, 2025 · Patrycja Walencik
0
Followers
0
Votes
0
Comments
Patrycja Walencik commented,
Rob Sherrard Hi Rob, of course, I updated your suport ticket
Best,
Pati
View comment · Posted Jan 23, 2025 · Patrycja Walencik
0
Followers
0
Votes
0
Comments
Patrycja Walencik commented,
Could you share with us a link/s to the articles where you noticed issue?
Thank you,
View comment · Posted Jan 22, 2025 · Patrycja Walencik
0
Followers
0
Votes
0
Comments
Patrycja Walencik commented,
Martha Chastain In EAP form you can find information “all customers who sign up to EAP will get access to Advanced AI add-on to enjoy the added benefit of AI-powered summary generation”
It means that as a part of EAP is not necessary to buy AI Add-on to test this functionality, no any extra cost.
View comment · Posted Jan 17, 2025 · Patrycja Walencik
0
Followers
0
Votes
0
Comments
Patrycja Walencik commented,
Martha Chastain Please make sure that you have enabled Gen AI in the Admin Center under the Workspace section.
View comment · Posted Jan 16, 2025 · Patrycja Walencik
0
Followers
0
Votes
0
Comments
Patrycja Walencik commented,
Bill Decker, we fixed the issue, and I would like to confirm that it is working as expected.
View comment · Posted Jan 16, 2025 · Patrycja Walencik
0
Followers
0
Votes
0
Comments