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Neal Shmidman

Joined May 19, 2022

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Last activity Oct 26, 2022

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ACTIVITY OVERVIEW

Latest activity by Neal Shmidman

Neal Shmidman commented,

CommentSetting up Zendesk Guide

Thanks Anne. Tried all recommendations. Still not resolved. I'll pick this up on the ticket. 

View comment · Posted Oct 26, 2022 · Neal Shmidman

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Neal Shmidman commented,

CommentSetting up Zendesk Guide

I have followed the instructions to "To restrict your help center visibility" however, I am unable to select a newly created user segment i am looking to restrict. It is only showing me the "signed in end user" segment. How do I successfully allow some end users to sign in and see my help center and prevent others from creating accounts and accessing? 

 

View comment · Posted Oct 25, 2022 · Neal Shmidman

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Neal Shmidman commented,

Community comment Feedback - Ticketing system (Support)

Same here. b2b. We are changing these values on every organization we onboard. Would love a way to change the default. 

View comment · Posted Oct 25, 2022 · Neal Shmidman

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Neal Shmidman commented,

CommentCustomer management and profiles

I have the same question as Kirti above. Does anyone have guidance on which tickets an end user who can see all tickets in their org will see if/when they belong to multiple orgs? 

View comment · Posted Jun 14, 2022 · Neal Shmidman

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Neal Shmidman commented,

Community comment Feedback - Ticketing system (Support)

+1 Ethan Smith For B2B w/ multiple tickets the requester name is not helpful on the ticket tab. Even the org would be better... 

View comment · Posted Jun 01, 2022 · Neal Shmidman

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Neal Shmidman commented,

CommentUsing themes and customizing your Help Center

I have the same issue as 黄哲 and David Leigh above. We have created 2 custom pages in our help center and other than ADMIN Preview our internal agents AND end users cannot access these pages.See image below. How to we allow access to these pages? 

 

View comment · Posted May 19, 2022 · Neal Shmidman

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