Neal Shmidman

1. Guide
2. ...
3. Setting up Zendesk Guide
4. Restricting help center access to signed-in end-users

Thanks Anne. Tried all recommendations. Still not resolved. I'll pick this up on the ticket. 

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• Neal Shmidman
• Created October 26, 2022 14:03
• 0 votes

1. Guide
2. ...
3. Setting up Zendesk Guide
4. Restricting help center access to signed-in end-users

I have followed the instructions to "To restrict your help center visibility" however, I am unable to select a newly created user segment i am looking to restrict. It is only showing me the "signed...

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• Neal Shmidman
• Created October 25, 2022 21:10
• 0 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Change default behavior of Organization / user setting

Same here. b2b. We are changing these values on every organization we onboard. Would love a way to change the default. 

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• Neal Shmidman
• Created October 25, 2022 17:31
• 0 votes

1. Agent guide
2. Customer management and profiles
3. Managing users in multiple organizations

I have the same question as Kirti above. Does anyone have guidance on which tickets an end user who can see all tickets in their org will see if/when they belong to multiple orgs? 

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• Neal Shmidman
• Created June 14, 2022 18:13
• 0 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Show ticket title in tab, not requester name

+1 Ethan Smith For B2B w/ multiple tickets the requester name is not helpful on the ticket tab. Even the org would be better... 

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• Neal Shmidman
• Created June 01, 2022 14:26
• 7 votes

1. Guide
2. ...
3. Using themes and customizing your Help Center
4. Creating custom pages in the help center

I have the same issue as 黄哲 and David Leigh above. We have created 2 custom pages in our help center and other than ADMIN Preview our internal agents AND end users cannot access these pages.See ima...

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• Neal Shmidman
• Created May 19, 2022 16:50
• 0 votes