Recent searches


No recent searches

Nick Blauvelt's Avatar

Nick Blauvelt

Joined Jun 09, 2023

·

Last activity Jun 09, 2023

Following

0

Followers

0

Total activity

2

Votes

0

Subscription

1

ACTIVITY OVERVIEW

Latest activity by Nick Blauvelt

Nick Blauvelt commented,

CommentHow to report on Talk and Text

What are the common reasons for a call to have an average wait time of 00:00:00? These calls have a handle time, duration, wrap up time, etc, but the wait time is 0. Aside from someone answering the call before it enters the queue, excluding abandoned calls, why would a call have a wait time of 0? 

 

View comment · Posted Jun 09, 2023 · Nick Blauvelt

0

Followers

0

Votes

0

Comments