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Nick Blauvelt
Joined Jun 09, 2023
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Last activity Jun 09, 2023
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Latest activity by Nick Blauvelt
Nick Blauvelt commented,
CommentHow to report on Talk and Text
What are the common reasons for a call to have an average wait time of 00:00:00? These calls have a handle time, duration, wrap up time, etc, but the wait time is 0. Aside from someone answering the call before it enters the queue, excluding abandoned calls, why would a call have a wait time of 0?
View comment · Posted Jun 09, 2023 · Nick Blauvelt
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