Nelson Rivera

1. Bots and automation
2. Custom bots and bot building documentation
3. Understanding automated bot response behaviors

As Aashley Malsbury mentioned, customers have a really hard time navigating the chatbot, we had to disabled it due to an avalanche of complaints and a lot of lost customers frustrated with our new ...

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• Nelson Rivera
• Created October 18, 2022 16:52
• 0 votes

1. Community
2. Feedback - Chat and Messaging (Chat)
3. Don’t Assign Engagements to Agents on Chats That Can’t Make a Ticket

Hi!Has this issue been fixed?We just activated Messaging and is now running along Chat. Would this happen to us or a fix has been issued already?

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• Nelson Rivera
• Created August 11, 2022 17:00
• 0 votes

1. Messaging
2. ...
3. Zendesk messaging
4. Working with messaging in your Android and iOS SDKs

Danilo Figueiredo I'm having the same notifications issue on my production chat environment. There's a thread about it here: https://support.zendesk.com/hc/en-us/community/posts/4420341629850-New-A...

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• Nelson Rivera
• Created March 24, 2022 01:39
• 1 vote

1. Community
2. Zendesk SDKs
3. New Apple Intermediate certificate for Push Notifications

Hi Mick,  Same here, still getting the "PEM file is invalid" message. Any workaround we can have to update the certificate and have our push notifications working again?

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• Nelson Rivera
• Created March 09, 2022 23:28
• 0 votes

1. Community
2. Zendesk SDKs
3. New Apple Intermediate certificate for Push Notifications

Hi team, Any update on this? I'm surprised this is not a priority on your support tickets. Our push notifications certificate expired and we can't upload our new one since you guys don't support it...

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• Nelson Rivera
• Created March 01, 2022 20:01
• 0 votes