Marsy
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Total activity18
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Last activity
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Member since
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Following2 users
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Activity overview
Latest activity by Marsy-
Marsy commented,
In this custom field we have links. In some cases some of our tickets will contain the same link because it is tied to the same field. How would I exclude the counts where this is a duplicate lin...
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Marsy created a post,
Customizing Help Center
Hello, I need some assistance. I am currently looking at implementing the following into our Help Center. We would like to have 2 category buttons. One category button will go to Sections and Ar...
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Marsy commented,
We currently have a trigger in place for closed ticket responses where if a ticket is closed but a customer responds our zendesk will create a new ticket using our new form. I want to delete our o...
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Marsy created a post,
Search Results Question
AnsweredWhy are my search results not clickable and why is my search magnifying glass off centered and why us there an x under my results?
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Marsy created a post,
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Marsy commented,
Drill In is not working in Dashboard. Not sure why I have enabled the drill in at the tab options level for all tabs (I have 4 tabs) The drill in works only in the query. Otherwise I am given a "...
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Marsy commented,
Hello Jason, If I restrict an agent to view tickets within their group, they are unable to reassign a ticket to a group they are not part of. While I do not want them to view the ticket after it h...
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Marsy commented,
Can we change the word error or leave it blank with just the verbiage notification? The word error indicates something was done incorrectly