Maria

Hello everyone,

We have recently implemented automation for sending follow-up emails to Requester (Automations//Perform these actions://Notifications: Email User//(requester and CCs)).



We have configured all the necessary details and parameters, and the automation is working flawlessly. However, we cannot see the message we send as part of the ticket on Zendesk.

Is it possible to have our sent message included in the ticket, or do we only receive replies from the user?

Any advice or guidance would be greatly appreciated.

Thank you,