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Mark Nino Valencia

Joined Apr 09, 2022

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Last activity Dec 13, 2024

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ACTIVITY OVERVIEW

Latest activity by Mark Nino Valencia

Mark Nino Valencia commented,

Community comment Q&A - Reporting and analytics

Is this something the team will explore in the future? 

View comment · Posted Dec 13, 2024 · Mark Nino Valencia

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Mark Nino Valencia commented,

Community comment Feedback - Reporting and analytics (Explore)

Hello Walter Bellante  any update on the Change attribute for the new builder? We're being asked to migrate and this is a really important feature for our reports. 

View comment · Posted Nov 12, 2024 · Mark Nino Valencia

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Mark Nino Valencia commented,

CommentZendesk messaging

Similar to the previous question, it's unclear if users will only be suspended from messaging but still able to reach out via email. When I tested this on our account, it mentioned that the user can no longer email us, and tickets will go to the suspended tickets view, which is not ideal.

View comment · Posted Oct 28, 2024 · Mark Nino Valencia

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Mark Nino Valencia commented,

CommentTicket customization

Can we also use this as a grouping value in a Zendesk view? Where can I add this as product feedback?

View comment · Posted Aug 06, 2024 · Mark Nino Valencia

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Mark Nino Valencia commented,

Community comment Feedback - Ticketing system (Support)

Yes. We experienced them today where a new hire kept unassigned tickets open without working on it and the whole team is stuck. 

View comment · Posted Jul 24, 2024 · Mark Nino Valencia

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Mark Nino Valencia commented,

CommentAnnouncements

Hello Zac Garcia ,

 

This feature is becoming more and more vital for our workflow. Pretty helpful for our team to manage work. When should we see child tickets added?  We appreciate an ETA

View comment · Posted Jun 12, 2024 · Mark Nino Valencia

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Mark Nino Valencia commented,

CommentTicket basics

Child tickets do not show up in Agent Home which makes this change useless for us.  Can we get these tickets on the Agent Home, please?

View comment · Posted May 27, 2024 · Mark Nino Valencia

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Mark Nino Valencia commented,

CommentAnnouncements

Child tickets do not show up in Agent Home which makes this change useless for us.  Can we get these tickets on the Agent Home please?

View comment · Posted May 27, 2024 · Mark Nino Valencia

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Mark Nino Valencia commented,

Community comment Feedback - Help Center (Guide)

Any progress here? 

View comment · Posted Feb 17, 2024 · Mark Nino Valencia

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Mark Nino Valencia commented,

CommentAnnouncements

Hello Team, 

We moved to the new UI recently and so far the team really love it except for the ticket statistics section where the team needs to reload the Zendesk page to see the updated number of solves and other data.  Is this a bug or an intended change? Could we have a refresh button so they dont have to fully reload Zendesk from the browser?

View comment · Posted Dec 18, 2023 · Mark Nino Valencia

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